Neida VanecekFebruary 17, 2026
This a complaint regarding the handling of my trip-and-fall case by Morgan & Morgan after nearly four years of representation that ultimately ended in summary judgment against me.
During the course of litigation, my case was reassigned to approximately five different attorneys, resulting in a clear lack of continuity and familiarity with the facts. It often appeared that the attorneys responsible for my case were not fully knowledgeable about it, forcing me to repeatedly explain key details that competent counsel should have already understood.
Communication was consistently inadequate. There were extended periods with little to no updates, minimal legal guidance, and insufficient preparation for critical developments. Most concerning, I was never advised about the “de minimis” doctrine a commonly used defense in trip-and-fall cases — which ultimately became the basis for the dismissal of my claim. Being unaware of such a significant legal risk deprived me of the opportunity to strengthen my evidence, consider settlement, or obtain a second legal opinion before it was too late.
What is equally alarming is what occurred after my case was lost. Following the court’s ruling, I immediately demanded that an appeal be filed or at minimum evaluated due to strict legal deadlines. Instead of receiving guidance during this critical moment, my requests were met with silence. I received no call, no acknowledgment, and no meaningful response, leaving me feeling ignored at the very time I needed legal support the most.
Clients retain attorneys for their expertise, communication, and protection — not to be left uninformed during litigation and disregarded after a case is lost.
Given the repeated attorney turnover, lack of communication, failure to properly advise me of material legal risks, and the firm’s failure to respond after the dismissal of my trip-and-fall case, I am requesting a formal supervisory review and the immediate release of my complete case file so independent counsel can determine whether my matter was handled with the competence and diligence required under professional standards.
After investing four years in this process, I am left questioning whether my case received the attention, legal skill, and advocacy that any client should reasonably expect from a national law firm. I am stuck with my injury and ignored by this firm. Never again!!!
My case was pending for nearly four years. During that time, I experienced repeated attorney changes, long periods with little to no communication, and a lack of continuity that made it feel like I had to re-explain my case over and over. I was never clearly advised about the legal risks that ultimately became the basis for dismissal, including how significant the “de minimis” argument could be.
RESPONSE MY FEEDBACK
By the time the case was resolved, a recent appellate precedent was heavily relied upon, and I was left feeling that the prolonged timeline worked against me rather than in my favor. After the judgment, I requested guidance about next steps and the possibility of an appeal, but I did not feel supported or given clear direction.
I understand that not every case can be won, but clients deserve consistent communication, proactive legal strategy, and transparency about risks throughout the process. Unfortunately, that was not my experience.
I hope this feedback encourages improvements in client communication and case management so others feel more supported than I did.
via Google